Enrolling in self-service password reset portal

Participants must enrol in the self-service password reset portal as a prerequisite to use the reset and unlock password functionality. Participants only need to register once.

Log in to the enrolment portal

1. Access the enrolment portal.


2. Enter your VPN username and password in the Log In window.
3. Select AEMO from the drop-down menu.
4. Type the captcha code.
5. Click login.

Register your verification method

Logging in takes you to the verification window.

1. In the verification window select your preferred verification method:
   
   • Security questions. Participants must provide 3 security questions.
   • Email address. Enter your email address to receive a verification code. Input the verification code to continue.
2. You will receive a notification that your enrolment is successful.

Contacts

Contact External and internal business contacts, similar in functionality to an address book. A contact may be an internal contact within the participant organisation, or could be an external contact belonging to another market participant. AEMO Australian Energy Market Operator Support Hub for any issue relating to enrolment or Password Resets on 1300 236 600, or log a request on our Contact Us page.